for UK block management
AI workflow assessment for UK block management - cut the service-charge and maintenance admin.
Property managers work one block at a time. For 60 minutes we look at all of them at once - service-charge budgets and demands, maintenance coordination, leaseholder queries, Section 20 and compliance - and whatever is stopping a manager from holding the portfolio comfortably goes at the top of the plan we send back.
The admin behind every block you manage.
You manage the buildings. Then the week fills with the work behind them: setting service-charge budgets and raising demands, coordinating contractors when something breaks, fielding leaseholder queries that each need a considered reply, and keeping on top of Section 20 consultations, insurance and building-safety compliance.
None of it is glamorous, but all of it has to happen - and it is the reason a property manager can only hold so many units, the reason a leaseholder complaint escalates when a reply slips, and the reason growing the portfolio means adding managers you cannot easily find. The leaseholder email you meant to answer on Friday is the one that comes back as a formal complaint.
Managing agents get pitched a new platform often enough. What the 60 minutes buys is a look at the workflows around whatever platform you run, ranked by how much manager time each fix returns.
The service-charge and leaseholder admin behind every block - and what it is worth fixing.
An average across managing agents would hide more than it showed. A handful of large blocks with an on-site team is a different week to a spread of small freeholds run remotely, and one block going through major works changes it again. Underneath, the same work repeats everywhere: service-charge budgeting and demands, maintenance coordination, leaseholder correspondence, and compliance.
Your own portfolio is where we start instead. We pick the block that generates the most correspondence and one you would call straightforward, then walk a fortnight of each - every email, instruction and chase - until it is clear which of them repeat.
Run your own numbers in the admin cost calculator, or read the full breakdown in Block management admin.
The assessment is £799 - and every hour it points at came off a block you manage.
Your six biggest time sinks - and what we do about each one.
We map your whole business in the 60-minute session, then work backwards to the drains worth fixing first. Here is how that lands on the specific admin block managers feel.
Service-charge budgeting and demands
Building the annual budget for each block, apportioning it correctly, and raising demands on time and to the letter of the lease. We take one block through a full budget-to-demand cycle with you and separate the parts that come out the same every year from the parts that need checking against the lease.
Maintenance coordination and contractors
The report comes in, and then it is triage, quotes, instructing a contractor, arranging access, and updating the leaseholder or the freeholder. Minutes each, hours across a busy portfolio. We replay one repair from the first call to the leaseholder being told, hop by hop, and note where it sat waiting on a person rather than on a decision.
Leaseholder queries and correspondence
The 'what is my service charge paying for?' email, the complaint, the request for consent, the same question from a dozen leaseholders. We ask your managers which replies they write over and over, then hold a handful of them side by side to see how much of each is genuinely new writing - and how much a draft could carry without losing the care a leaseholder relationship needs.
Section 20 consultations and major works
The notices, the timelines, the leaseholder observations, the contractor estimates - a process where a missed step is a costly mistake. We walk your last Section 20 consultation stage by stage against the statutory timetable, and mark the points where it waited on somebody remembering - the compliance decisions stay with you.
Building compliance and safety certificates
Fire risk assessments, EICRs, lift and asbestos records, and the building-safety obligations that keep growing. We go through what certificates you hold, when each expires and who notices when one does - the legal responsibility for them stays firmly with you.
Year-end service-charge accounts
Reconciling the year, gathering the invoices, preparing the pack for the accountant and answering the leaseholder queries that follow. We open last year's accounts pack and work back through what it took to assemble, then do the same with the leaseholder queries that came in behind it.
What this is - and what it isn’t.
The assessment is a diagnostic and a plan. Within two working days of your call you get a passcode-protected report: the AI and automation opportunities we have found for your business, named tools with costs and setup time, step-by-step recipes, a prompt library, an impact-versus-effort ranking, and ROI worked out on your real numbers. It is written in plain English so you can act on it - no technical background needed.
It is guidance, not us doing the work for you. If the report flags something worth building - a leaseholder-query agent, say - the Custom AI Agent Build is a separate product from £949, scoped case by case. If you would rather implement the report’s quick wins yourself with someone beside you, the Implementation Kickstart (£349, 90 minutes) is there for that. The assessment always comes first.
The kind of result we publish.
Real clients, in their own words - the full story, what we found, and the measurable change in their week.
“Knowing something and doing something are completely different things.”
Questions block managers ask us.
Is leaseholder and freeholder data safe if we use AI tools?
We already use block management software. Does this replace it?
Can AI help with Section 20 and compliance without creating risk?
Is £799 worth it for a smaller managing agent?
One payment. A written plan,
a video walkthrough, and someone
checking in to make sure it happens.
A diagnostic session, personalised report, video walkthrough, and follow-up support. One payment, no ongoing costs.
Find out where your business's hours actually go.
Book a 60-minute diagnostic. Get a report built around your business within two working days, a video walkthrough, and follow-up support. Money back if it doesn't show at least 5 hours a week worth reclaiming.
Book your assessment →