for UK block management
AI workflow assessment for UK block management - cut the service-charge and maintenance admin.
We sit down with your business for 60 minutes, diagnose where the hours actually go - service-charge budgets and demands, maintenance coordination, leaseholder queries, Section 20 and compliance - and hand back a report built around how you manage the portfolio: named tools, step-by-step recipes, and a prioritised plan to reclaim the time. Not a template.
The admin behind every block you manage.
You manage the buildings. Then the week fills with the work behind them: setting service-charge budgets and raising demands, coordinating contractors when something breaks, fielding leaseholder queries that each need a considered reply, and keeping on top of Section 20 consultations, insurance and building-safety compliance.
None of it is glamorous, but all of it has to happen - and it is the reason a property manager can only hold so many units, the reason a leaseholder complaint escalates when a reply slips, and the reason growing the portfolio means adding managers you cannot easily find. You know AI could take some of it. You just need someone to show you exactly where, and in what order, for a business that runs the way yours does.
That is what the assessment is for. Not another management platform, not a generic tool list - a 60-minute diagnostic of your business and a plan built around what will genuinely give you the hours back.
The service-charge and leaseholder admin behind every block - and what it is worth fixing.
We don't put a single headline figure on block-management admin here, because your portfolio decides it - a handful of large blocks with an on-site team loses time differently to a spread of small freeholds managed remotely. What we can say from assessing UK service businesses is that the biggest drains are consistent: service-charge budgeting and demands, maintenance coordination, leaseholder correspondence, and compliance.
The assessment measures your actual week rather than a benchmark. In the 60-minute session we map where the hours really go across property managers and back office, then work backwards to the drains worth fixing first - so the number in your report is yours, not an average.
Run your own numbers in the admin cost calculator.
The assessment is £799 - and we work the numbers out from your actual week, not a sector average.
Your six biggest time sinks - and what we do about each one.
We map your whole business in the 60-minute session, then work backwards to the drains worth fixing first. Here is how that lands on the specific admin block managers feel.
Service-charge budgeting and demands
Building the annual budget for each block, apportioning it correctly, and raising demands on time and to the letter of the lease. We map how budgeting and billing run across your portfolio and show where AI drafting and a tighter workflow take the repetition off your managers, and which parts still need a person to check against the lease.
Maintenance coordination and contractors
The report comes in, and then it is triage, quotes, instructing a contractor, arranging access, and updating the leaseholder or the freeholder. Minutes each, hours across a busy portfolio. We show which parts AI can summarise and route, and which still need a person on the phone.
Leaseholder queries and correspondence
The 'what is my service charge paying for?' email, the complaint, the request for consent, the same question from a dozen leaseholders. We give you a prompt library for the replies you write most, so considered correspondence takes a minute instead of ten - without losing the care a leaseholder relationship needs.
Section 20 consultations and major works
The notices, the timelines, the leaseholder observations, the contractor estimates - a process where a missed step is a costly mistake. We map how you run Section 20 today and show where AI drafting and a reminder workflow keep the consultation on track, while the compliance decisions stay with you.
Building compliance and safety certificates
Fire risk assessments, EICRs, lift and asbestos records, and the building-safety obligations that keep growing. We show where AI shrinks the tracking and chasing around compliance so a certificate never slips, while the legal responsibility stays firmly with you.
Year-end service-charge accounts
Reconciling the year, gathering the invoices, preparing the pack for the accountant and answering the leaseholder queries that follow. We look at where AI and a wired-up flow remove the line-by-line matching and the repeated explaining.
What this is - and what it isn’t.
The assessment is a diagnostic and a plan. Within two working days of your call you get a passcode-protected report: the AI and automation opportunities we have found for your business, named tools with costs and setup time, step-by-step recipes, a prompt library, an impact-versus-effort ranking, and ROI worked out on your real numbers. It is written in plain English so you can act on it - no technical background needed.
It is guidance, not us doing the work for you. If the report flags something worth building - a leaseholder-query agent, say - the Custom AI Agent Build is a separate product from £2,500, scoped case by case. If you would rather implement the report’s quick wins yourself with someone beside you, the Implementation Kickstart (£349, 90 minutes) is there for that. The assessment always comes first.
Questions block managers ask us.
Is leaseholder and freeholder data safe if we use AI tools?
We already use block management software. Does this replace it?
Can AI help with Section 20 and compliance without creating risk?
Is £799 worth it for a smaller managing agent?
One payment. A written plan,
a video walkthrough, and someone
checking in to make sure it happens.
A diagnostic session, personalised report, video walkthrough, and follow-up support. One payment, no ongoing costs.
Find out where your business's hours actually go.
Book a 60-minute diagnostic. Get a report built around your business within two working days, a video walkthrough, and follow-up support. Money back if it doesn't show at least 5 hours a week worth reclaiming.
Book your assessment →Not ready to book? Take the free 2-minute AI readiness quiz to see where your business stands.