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HoursBack
Custom AI agent build for UK service businesses - HoursBack
Custom AI agent build

Build your first agent with us.

Your assessment report identifies the agent opportunities for your business - what each agent would do, which jobs it handles, what it would save you. The Agent Build is where we scope it, build it, and hand it over ready to run.

from£949Starting price. Ten business days for a straightforward build; anything larger is confirmed at your scoping call.
Book an assessment →

Already know what you want built? Book a scoping call directly.

How it works

1

Start with an Assessment

The normal route is a HoursBack Assessment. Your report identifies two to four agent opportunities tuned to your business - what each one would do and what it would save. Already know exactly what you want built? You can go straight to the scoping call instead.

2

Scoping call

A 30-minute call to lock the agent's job, inputs, outputs, tone and where it's going to live - wherever your work already happens, whether that's a Claude Project, a Custom GPT, or Copilot. You share 2-3 example outputs you'd accept.

3

Build and iterate

Build and test happens in our workspace, using synthetic data and the anonymised samples you supply. Ten business days for a straightforward build; anything larger is confirmed at your scoping call. You sign off the outputs against at least five real inputs before anything ships.

4

Handover

We deliver it into place - wherever we agreed it would live - send the documentation, and book the 30-minute walkthrough. From that point, it's yours to run.

What you get

Everything below is included from the £949 starting price. No add-ons, no tiered shopping list - final price is confirmed after a short scoping call so you know exactly what you’re paying for.

  • One built-and-loaded agent

    Configured to do one specific job, scoped from the agent opportunities identified in your Assessment report. We build it wherever your work already happens - that might be a Claude Project, a Custom GPT, or Copilot. The platform is agreed at the scoping call.

  • A knowledge base loaded with your data

    Your documents, templates and samples, loaded and tuned so the agent reads your material the way you would.

  • Delivered into your own environment

    However that platform works - an export file you import yourself in minutes, or an agent set up on your own login. Either way, it lives in your environment, not inside a HoursBack account, and you own it outright.

  • Plain-English documentation

    Documentation covering what the agent does, what good input looks like, where it needs your judgement, and how to tweak it as your business changes.

  • A 30-minute handover call

    We walk you through the agent on Zoom, run two live tasks together, and answer every setup question while we're on the line.

  • Sign-off against at least five real inputs

    You see the agent's outputs against at least five real inputs and approve them before anything ships. If they miss, we iterate until they match, at no extra charge.

  • A 30-day support window

    One tweak pass included (up to three hours) so you can adjust tone, format or knowledge base once you've lived with the agent for a few weeks.

Bedrock Learning came through an Assessment and left with an impact report generator. See all client results.

Aaron Leary

Founder & CEO, Bedrock Learning

Aaron Leary

Client result

Splendidly finished. The account management team have had their minds blown. Hundreds of reports done in 60 seconds - which would have taken us 10 weeks manually. Genuine game changer.

Read Aaron’s story →

What’s not included

Scope is deliberately narrow. Everything below is a separate product, a separate engagement, or a no.

  • Live account access

    We never ask for your logins, session cookies or two-factor codes, on any platform. The build happens entirely in our workspace, not inside your account.

  • Teaching you to build agents

    Agent builds are not a DIY job. We don’t teach customers to build them. If you want hands-on coaching on the simpler items in your report (automations, prompt setup, tooling fixes), the £349 Implementation Kickstart is the right product.

  • Ongoing maintenance past the support window

    After 30 days, further tweaks are a fresh scope or you handle them using the documentation.

  • Third-party integrations

    Custom connections to CRMs, job-management tools or accounting systems are a separate engagement, whatever platform the agent runs on.

  • Agents handling regulated personal data

    Health records, financial advice, safeguarding. If that's the use case, we'll say so at the scoping call and either reshape the scope or decline the build.

Credentials and GDPR

We never ask for your login.

It lives in your environment on your own login, whichever platform we agree at your scoping call - a Claude Project, a Custom GPT, or Copilot. The build happens entirely in our workspace, using synthetic data and anonymised samples you supply.

  • We build in our own workspace, on whichever platform we’ve agreed. You never share a password, session cookie, or two-factor code.
  • We train on synthetic data plus anonymised samples you send us. You decide what “anonymised” means for your business.
  • It’s delivered into place, wherever it’s going to live. You own the agent from the moment it lands.
  • 30 days after handover, we delete the samples you supplied from our workspace unless you’ve given written consent for case-study use.

Who it’s for

Best fit if you’ve finished a HoursBack Assessment and your report flagged an agent opportunity, or if you’re arriving with a build already in mind. Agent builds are not a DIY job and we don’t teach you to do them. If you want to start with the simpler wins from your report (automations, prompt setup, tooling fixes), the £349 Implementation Kickstart is the right product.

Want to see a real agent?

We dogfood our own method. HoursBack’s marketing runs through an agent we built the same way we’ll build yours.

The machine that markets HoursBack

An eight-stage agent pipeline, from a spark of an idea to a published post, with humans signing off the words.

Diagram of HoursBack’s eight-stage content engine, from web research and on-site signals through to publishing on social.The stages are curate, brief, draft, tone review, director sign-off, visuals and publish. Tone review and director sign-off are human checkpoints.SOURCESPUBLISHEDWeb scanBlog and newsOn-site signalsTestimonials, feedbackStrategy agent listensCurateSTAGE 2STAGE 3BriefAgent writes the briefContent creator writesDraftSTAGE 4STAGE 5Tone reviewHUMAN CHECKHUMAN CHECKDirector sign-offSTAGE 6STAGE 7VisualsImage generationPosted via BufferPublishSTAGE 8On socialQueued and posted via Buffer

Our marketing strategy agent, built the same way we’ll build yours. Loaded with our positioning docs, ICP notes, and brand voice rules. It drafts briefs, critiques copy, and keeps the tone consistent across every piece of content.

Common Questions

Everything you need to know.

From £949, you get one built-and-loaded agent configured to do a specific job identified in your Assessment report, with a knowledge base trained on your own documents, templates and samples. We build it wherever your work already happens - that might be a Claude Project, a Custom GPT, or Copilot, agreed at the scoping call. You also get plain-English documentation, a 30-minute handover call, and sign-off against at least five real inputs before anything ships. £949 is the starting price; the final figure is confirmed after a short scoping call.
Ten business days for a straightforward build, counted from the scoping call where you sign off the agent’s job, inputs, outputs and tone. A larger build, or one on a platform that needs more setup, is confirmed at that same call rather than fixed in advance. Either way, you sign off the outputs against at least five real inputs before anything ships. After handover, there’s a 30-minute walkthrough call and a 30-day support window with one tweak pass included.
Yes. It’s built and handed over into your own environment, not kept inside a HoursBack account - an export you import into your own Claude or ChatGPT account, or a Custom GPT or Copilot instance set up on your own login, depending on what we agreed at scoping. Whichever route, HoursBack never asks for your login, a session cookie or a two-factor code at any point in the build, and you own it outright from handover. After the 30-day support window, further changes are yours to make using the handover document, or a fresh scope if you’d rather we made them.
Before anything ships, you sign off the agent’s outputs against at least five real inputs. If an output doesn’t match what you agreed at the scoping call, we iterate until it does, at no extra charge. Once you’re using the agent, there’s a 30-day support window with one tweak pass included, for tone, format or knowledge-base changes. The Build runs on a Statement of Work agreed before work starts, which sets out the refund terms.

Start with the Assessment.

The Assessment is the normal route into a Build. It turns a rough idea into agent opportunities specific enough to price and build.

Book an assessment →

Already know what you want built? Book a scoping call directly.