for UK dental practices
AI workflow assessment for UK dental practices - cut the recall, reminder and compliance admin.
Find us a gap in the book and we will spend it on the front desk rather than the surgery - patient recalls, appointment reminders and rebooking, compliance, treatment plans and new-patient onboarding. Your practice manager gets a worked list back, with the item that puts the most hours back on reception first.
The front-desk admin behind a full appointment book.
Your clinicians earn in the chair. Then the front desk fills with the work that keeps it full: recalling patients who are overdue, sending and re-sending reminders and rebooking the no-shows, staying on top of CQC and clinical compliance, and preparing treatment plans and estimates for the work being proposed.
None of it is clinical care, but all of it has to happen - and it is the reason gaps open in the book, the reason a recall list quietly grows, and the reason the reception team is buried when they should be looking after the patient in front of them. That is how a chair ends up standing empty on a Thursday afternoon while the recall list that would have filled it sits untouched.
Practice-management suppliers will sell you the next module at the next show. One hour on the front desk as it works today produces a plan ordered by what clears the reception diary fastest.
The recall, reminder and compliance admin behind a full book - and what it is worth fixing.
There is no front-desk average worth printing. A mostly-private practice on membership plans loses time differently to a mixed NHS and private list, and how many surgeries you run changes it again. The drains repeat regardless: patient recalls, appointment reminders and rebooking, compliance, and new-patient onboarding.
A day behind your own reception desk is the better answer. In the session we take one - the calls, the recalls worked, the gaps that opened and how they were filled - and work out which of it needed a person on the desk and which needed a person at all.
Run your own numbers in the admin cost calculator, or read the full breakdown in Where a dental practice's front-desk hours actually go.
The assessment is £799 - and it is your own front desk being measured, not a model practice.
Your six biggest time sinks - and what we do about each one.
We map your whole practice in the 60-minute session, then work backwards to the drains worth fixing first. Here is how that lands on the specific admin dental teams feel.
Patient recalls
The overdue-checkup list that only grows when nobody has time to work it, and the revenue that quietly walks with it. We ask how far back the overdue list currently goes and what it takes to work a single week of it by hand.
Appointment reminders and rebooking
The reminders that stop the no-shows, and the scramble to fill a gap when one happens anyway. We take yesterday's cancellations and follow what happened to each slot afterwards - who noticed, who called, whether it got filled.
CQC and clinical compliance
The policies, audits, decontamination records and evidence that CQC will want to see, kept current across a busy practice. We look at what evidence you already hold and where it lives, because the part that costs time is the finding rather than the doing - the responsibility stays with your practice manager and clinicians.
Treatment plans and estimates
Writing up the proposed treatment, the options and the estimate in a way the patient understands and will say yes to. We read a handful of recent treatment plans against the clinical notes behind them, to see how much of each write-up was translation rather than clinical thinking - the clinical detail stays with the dentist.
New-patient onboarding and medical histories
Registration forms, medical histories, consent and getting a new patient set up cleanly before they arrive. We time a new patient being set up, from first call to sitting in the chair, and flag every form that could have been completed before they walked in.
Front-desk queries and phone admin
The 'can I move my appointment?', the 'how much is a filling?', the plan and payment questions - each small, together a constant drain on reception. We listen to what reception gets asked in a morning and separate the questions that need a person from the ones with the same answer every time.
What this is - and what it isn’t.
The assessment is a diagnostic and a plan. Within two working days of your call you get a passcode-protected report: the AI and automation opportunities we have found for your practice, named tools with costs and setup time, step-by-step recipes, a prompt library, an impact-versus-effort ranking, and ROI worked out on your real numbers. It is written in plain English so you can act on it - no technical background needed.
It is guidance, not us doing the work for you. If the report flags something worth building - a patient-recall agent, say - the Custom AI Agent Build is a separate product from £949, scoped case by case. If you would rather implement the report’s quick wins yourself with someone beside you, the Implementation Kickstart (£349, 90 minutes) is there for that. The assessment always comes first.
The kind of result we publish.
Real clients, in their own words - the full story, what we found, and the measurable change in their week.
“Knowing something and doing something are completely different things.”
Questions dental practices ask us.
Is patient data safe? This is sensitive health information.
Can AI help with CQC compliance, or is that too risky?
We already use a practice management system. Does this replace it?
Is £799 worth it for a single-site practice?
One payment. A written plan,
a video walkthrough, and someone
checking in to make sure it happens.
A diagnostic session, personalised report, video walkthrough, and follow-up support. One payment, no ongoing costs.
Find out where your practice's front-desk hours actually go.
Book a 60-minute diagnostic. Get a report built around your practice within two working days, a video walkthrough, and follow-up support. Money back if it doesn't show at least 5 hours a week worth reclaiming.
Book your assessment →