for UK logistics and haulage
AI workflow assessment for UK logistics and haulage - cut the back-office admin behind every load.
We give the transport office 60 minutes of attention it never normally gets - route and manifest admin, driver and tacho compliance, chasing proof of delivery, back-office reconciliation - and hand back a written plan, one recommendation at a time, with the setup for each and the biggest drain at the top of it.
The transport-office admin behind every load that leaves the yard.
You earn on freight moved and loads delivered on time. Then the office fills with the work in between: planning the day's routes and building manifests, keeping drivers' hours and tachographs compliant, chasing the signed proof of delivery you need before you can invoice, and rebooking the drops that couldn't be made.
None of it turns a wheel, but all of it has to happen - and it is the reason invoicing runs a week behind, the reason a compliance date nearly slips, and the reason the transport office is flat out while the fleet is the easy part. Cash sits waiting on paperwork rather than on work being done, and the planner who should be building tomorrow's runs is still chasing last week's.
The assessment takes 60 minutes of the office's day and gives back a plan whoever runs your systems could work through. Operators get quoted telematics and TMS modules all year; the admin we find usually sits in the gaps between the systems already paid for.
The transport-office admin behind every load - and what it's worth fixing.
You will not find an hours figure at the top of this page, because the office load follows the work. A next-day parcel operation carries a different one to a bulk haulier trunking the same lanes every week, and contract work moves it again. Across the operators we assess the same jobs keep coming up: route and manifest admin, driver and tacho compliance, chasing proof of delivery, and back-office reconciliation.
One documented example shows the size of the prize. A Birmingham logistics firm on Goldman Sachs's 10,000 Small Businesses programme cut missed-delivery rescheduling by 22% and grew from £5m to £20m in revenue - not from a big software rollout, but after staff who enjoy tinkering automated two things: the handover between its own systems, and the customer calls coming in all day. The lesson was the method, not the tool: start from a specific, measurable, high-volume process. The assessment does that first step for you, on your own week.
Run your own numbers in the admin cost calculator, or read the full breakdown in our look at the Birmingham haulage story.
The assessment is £799 - and the time it names was measured in your own transport office.
Your six biggest time sinks - and what we do about each one.
We map your whole operation in the 60-minute session, then work backwards to the drains worth fixing first. Here is how that lands on the specific admin hauliers feel.
Route planning and manifest admin
Building the day's runs, sequencing multi-drop, and rebuilding the plan every time an order lands late or a vehicle goes off the road - hours in a planner or spreadsheet before a wheel turns. We sit with your planner through a day's build and mark every input that arrived in a format somebody had to retype. The sequencing judgement stays with the dispatcher; the retyping does not have to.
Driver hours and tacho compliance
Downloading and reviewing tachograph data, tracking drivers' hours and the Working Time Directive, logging infringements, and chasing licence, CPC and medical expiries before they lapse. Miss one and it is a DVSA and O-licence problem, not just an admin one. We look at how expiries and infringements reach your transport manager today, and where the work around them is chasing rather than judgement. The judgement, and the O-licence, stay with them.
Chasing proof of delivery
Collecting signed PODs off drivers and devices, matching each one to its job, and hunting down the missing ones before you can raise an invoice - days of cash tied up in paperwork that hasn't caught up. We take a week of jobs and find out how many invoices were waiting on a POD that existed but had never been matched to anything.
Failed deliveries and re-bookings
The drop that couldn't be made: the call to the customer, the reschedule, the re-plan onto tomorrow's run, the note back to the client. Minutes each, hours across a busy week. We work through one week of failed drops and split them into the ones that need a phone call and the ones that need a message somebody has already written.
Back-office reconciliation
Matching PODs to invoices, reconciling fuel and mileage, settling owner-drivers and subcontractors, and running self-billing - repetitive checking that never bills. We trace one self-billing run and one subcontractor settlement and mark where the same figure is being keyed or checked twice.
Customer ETAs and booking-in
The 'where's my load?' calls, the ETA updates, and booking delivery slots with RDCs and depots. We count a day of those calls against what your own systems already knew at the moment each one came in.
What this is - and what it isn’t.
The assessment is a diagnostic and a plan. Within two working days of your call you get a passcode-protected report: the AI and automation opportunities we have found for your operation, named tools with costs and setup time, step-by-step recipes, a prompt library, an impact-versus-effort ranking, and ROI worked out on your real numbers. It is written in plain English so you can act on it - no technical background needed.
It is guidance, not us doing the work for you. If the report flags something worth building - a proof-of-delivery chaser, say - the Custom AI Agent Build is a separate product from £949, scoped case by case. If you would rather implement the report’s quick wins yourself with someone beside you, the Implementation Kickstart (£349, 90 minutes) is there for that. The assessment always comes first.
The kind of result we publish.
Real clients, in their own words - the full story, what we found, and the measurable change in their week.
“Knowing something and doing something are completely different things.”
Questions logistics operators ask us.
We already run a transport management system. Does this replace it?
Is our customer and driver data safe if we start using AI tools?
Can AI actually help with compliance, or is that too risky to automate?
Is £799 worth it for a small fleet?
One payment. A written plan,
a video walkthrough, and someone
checking in to make sure it happens.
A diagnostic session, personalised report, video walkthrough, and follow-up support. One payment, no ongoing costs.
Find out where your operation's hours actually go.
Book a 60-minute diagnostic. Get a report built around your operation within two working days, a video walkthrough, and follow-up support. Money back if it doesn't show at least 5 hours a week worth reclaiming.
Book your assessment →