for UK online retailers
AI workflow assessment for UK online retailers - find the admin eating your margin.
The back office is where a tight margin goes, so that is where the 60 minutes goes - stock reconciliation, supplier chasing, returns, listings, customer queries. You end up with a tool for each job, the steps to set it up, and an order that starts with whatever is costing you most now.
The back-office admin that quietly eats a tight margin.
The orders go out, but the week fills up behind the scenes: reconciling what the system says you have against what's on the shelf, chasing suppliers on late deliveries and credit notes, processing returns one at a time, writing listings for new stock, and the steady drip of "where's my order?" queries.
Retail margins are tight enough that this time matters - it can be the difference between a profitable year and a flat one. The listings that would sell a new range wait until the weekend, and the queries you answer at eleven at night are the ones a customer needed answering at two in the afternoon.
Put 60 minutes into the operation and you get a plan ordered by what costs you most right now. There is an app for everything in e-commerce, which is part of the problem - so we start from what your week actually contains, and how much of it the stack you already pay for could handle.
Run your own numbers in the admin cost calculator for retailers, or read the full breakdown in cutting stock and supplier admin with AI.
The assessment is £799 - a one-off, set against a week we have actually measured rather than estimated.
Your six biggest time sinks - and what we do about each one.
We map your whole shop in the 60-minute session, then work backwards to the drains worth fixing first. Here is how that lands on the specific admin retailers feel.
Stock reconciliation and inventory
The weekly count of what's on the shelf, what's in the back, and what the system claims - then investigating every discrepancy - a job that comes round every week even for a tidy operation. We split the last month of discrepancies by cause - a miscount, a mis-pick, a returned item never put back - because each cause has a different fix.
Supplier emails and order chasing
Confirming orders, chasing late deliveries, sorting credit notes for damaged goods - the same thread with every supplier on the list. We trace one late delivery through your inbox and see how much of that thread was simply asking for a date that could have been sent to you without asking.
Returns and refund processing
Read the email, check the order, issue the label, log it, update the stock, process the refund - every step by hand, on every return. We follow a return from the first email to the refund landing, and note which steps a person is doing only because two systems are not talking to each other.
Product descriptions and listings
Descriptions, titles, categories, SKUs and search-friendly copy for every new line, done properly rather than dashed off. We take a recent range launch and separate the writing that actually sold the products from the fields that got filled in the same way every time.
Customer service queries
'Where's my order?', 'Can I swap the size?', 'Do you ship to the Channel Islands?' - each one small, and they never stop arriving. We sort a week of customer questions by the answer they need, because the ones with a single right answer never needed writing twice.
The growth you can't get to
New ranges, new channels and marketing that never happen because admin fills the day. Your report ranks by hours returned, and the first item on it is whatever is currently keeping you off the new range.
What this is - and what it isn’t.
The assessment is a diagnostic and a plan. Within two working days of your call you get a passcode-protected report: the AI and automation opportunities we have found for your shop, named tools with costs and setup time, step-by-step recipes, a prompt library, an impact-versus-effort ranking, and ROI worked out on your real numbers. It is written in plain English so you can act on it - no technical background needed.
It is guidance, not us doing the work for you. If the report flags something worth building - a returns-handling agent, say - the Custom AI Agent Build is a separate product from £949, scoped case by case. If you would rather implement the report’s quick wins yourself with someone beside you, the Implementation Kickstart (£349, 90 minutes) is there for that. The assessment always comes first.
The kind of result we publish.
Real clients, in their own words - the full story, what we found, and the measurable change in their week.
“Knowing something and doing something are completely different things.”
Questions retailers ask us.
We're on Shopify. Is there anything we're missing?
Is customer data safe if we start using AI tools?
Will AI-written listings hurt our brand voice or SEO?
Is £799 worth it for a small shop?
One payment. A written plan,
a video walkthrough, and someone
checking in to make sure it happens.
A diagnostic session, personalised report, video walkthrough, and follow-up support. One payment, no ongoing costs.
Find out where your shop's hours actually go.
Book a 60-minute diagnostic. Get a report built around your operation within two working days, a video walkthrough, and follow-up support. Money back if it doesn't show at least 5 hours a week worth reclaiming.
Book your assessment →