for UK veterinary practices
AI workflow assessment for UK veterinary practices - cut the write-ups, claims and recall admin.
Vets do not go home when the last consult does, and the 60 minutes is about the part that keeps them there - appointments and recalls, writing up consults, insurance claims, medication and repeat prescriptions, the client messages that arrive all day, referral letters. You get it back written for the whole team - what reception can start on Monday, what needs a vet in the room, and what to leave alone.
The admin that happens after the animal has gone home.
Consulting is what your team trained for. Everything else queues up behind it: the recall list that only gets worked when reception has a quiet ten minutes, the consult notes waiting to be written up properly, an insurance claim that needs history pulling out of several places at once, repeat prescriptions to check and dispense, a client asking again whether the tablets go with food, and a referral letter that has been on the list since Tuesday.
Every one of those has to be right, and every one of them takes a vet or a nurse out of the room where the animal is. The write-ups are still waiting at ten past seven. A claim comes back because a note was missing, so somebody starts it again. The recall list grows in the background until nobody wants to open it, and the animals on it are the ones nobody sees until something is wrong.
The plan that comes out of this is one a practice manager can start on without it turning into a project. It is ordered by what gets a vet out of the building soonest, and it says plainly where the honest answer is to change nothing.
The non-clinical admin behind a full consult list - and what it is worth fixing.
We will not quote you an hours figure for veterinary admin, and the sample findings sheet we hand out carries an illustrative shape rather than a forecast for your practice. Your caseload decides it - a small-animal practice consulting back to back all day carries a different load to a mixed practice with farm visits and a referral stream. The pattern holds either way: appointments and recalls, consult write-ups, insurance claims, medication and repeat-prescription admin, client messages, and referral correspondence.
The evidence is one ordinary day, walked through with you: what reception absorbs, what the nurses pick up, what is still sitting on a vet's list at the end of it. The report ranks whatever that turns up.
Run your own numbers in the admin cost calculator, or read the full breakdown in the admin drain hiding in UK small businesses.
More on that in the CRM and workflow gaps that cost UK service businesses.
The assessment is £799 - and what it finds comes out of a normal day in your practice.
Your six biggest time sinks - and what we do about each one.
We map your whole practice in the 60-minute session, then work backwards to the drains worth fixing first. Here is how that lands on the specific admin veterinary teams feel.
Appointments and recalls
Vaccination and check-up reminders that go out when somebody has time, and a list that quietly grows when nobody does. We work through how recalls run in your practice and point to where a scheduled draft keeps the list moving, with reception approving rather than composing.
Consult write-ups
Notes that have to be written properly, in clinical language, for records that may be read back years later - and that are still outstanding when the last consult finishes. We sit with one afternoon of consults and mark which part of a write-up is transcription and which part is clinical thinking. Only the first part is ever a drafting job.
Insurance claims
History pulled from the record, the form completed, the claim submitted, then the query when the insurer wants something else. We compare a claim that went through first time with one that came back, and single out what actually made the difference. Your team still checks and submits.
Medication and repeat prescriptions
Repeat requests arriving by phone, by email and at the front desk, checks against the record, and the reminder to the client that the next one is due. The assessment separates the ordering, reminding and logging from the prescribing decision, which belongs to a veterinary surgeon and is not up for automation.
Client messages and follow-ups
The post-op check-in, the 'is this normal?' photo, the question about a diet change, and the same handful of questions about a procedure you have answered all week. We read a week of your inbox with you and list the messages that genuinely repeat, so drafts exist for those and a person handles the rest.
Referral letters and vet-to-vet correspondence
The letter out to the referral centre, the summary back to the referring practice, and the history that has to be assembled for both. We measure how long a referral takes in your practice from decision to sent, and where the assembly can be drafted from the record you already keep.
What this is - and what it isn’t.
The assessment is a diagnostic and a plan. Within two working days of your call you get a passcode-protected report: the AI and automation opportunities we have found for your practice, named tools with costs and setup time, step-by-step recipes, a prompt library, an impact-versus-effort ranking, and ROI worked out on your real numbers. It is written in plain English so you can act on it - no technical background needed.
It is guidance, not us doing the work for you. If the report flags something worth building - a claims-preparation agent, say - the Custom AI Agent Build is a separate product from £949, scoped case by case. If you would rather implement the report’s quick wins yourself with someone beside you, the Implementation Kickstart (£349, 90 minutes) is there for that. The assessment always comes first.
The kind of result we publish.
Real clients, in their own words - the full story, what we found, and the measurable change in their week.
“Knowing something and doing something are completely different things.”
Questions veterinary practices ask us.
Where does AI stop in a clinical setting?
Can AI write up a consult?
We already use a practice management system. Does this replace it?
Is £799 worth it for a single-site practice?
One payment. A written plan,
a video walkthrough, and someone
checking in to make sure it happens.
A diagnostic session, personalised report, video walkthrough, and follow-up support. One payment, no ongoing costs.
Find out where your practice's non-clinical hours actually go.
Book a 60-minute diagnostic. Get a report built around your practice within two working days, a video walkthrough, and follow-up support. Money back if it doesn't show at least 5 hours a week worth reclaiming.
Book your assessment →