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AI workflow assessment for UK financial advisers - HoursBack

AI workflow assessment for UK financial advisers - cut the suitability-report and review admin.

Advisers run an annual review for every client. This is 60 minutes for the practice - suitability reports, the fact-find, annual reviews, Consumer Duty evidence, provider paperwork - and the report is written so a paraplanner could pick it up and work down it, starting with whatever buys back the most report-writing time.

Report in two working daysUK-registered + UK-deliveredMoney-back if we don't find 5+ hours a week
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Sound familiar?

The paperwork behind every piece of advice.

You earn on the advice and the ongoing relationship. Then the week fills with the work behind it: writing suitability reports that run to pages, capturing and risk-profiling the fact-find, preparing for a run of annual reviews, evidencing Consumer Duty, and wading through provider and platform paperwork.

None of it is the advice itself, but all of it has to happen - and it is the reason a suitability report eats an evening, the reason review season swallows the diary, and the reason taking on more clients means more admin rather than more advice. So the practice grows in evenings rather than in clients.

At every conference there is a stand selling the next back-office system. Put an hour into the practice itself and you get something you can start on before the next review pack is due.

What the admin costs

The suitability-report and review admin behind every client - and what it is worth fixing.

One figure for adviser admin would flatter some practices and insult others. A pensions and investment practice on an ongoing-advice model loses time differently to a protection or mortgage-and-protection desk, and how much sits with paraplanning moves it again. The drains behind both are the same: suitability reports, the fact-find, annual reviews, and Consumer Duty evidence.

The session starts with your own client bank instead. We take a suitability report you wrote recently and a review pack you prepared last month, then work out how much of each was research, how much was drafting, and how much was hunting for something you already had.

Run your own numbers in the admin cost calculator, or read the full breakdown in the CRM and workflow gaps that cost UK service businesses.

The assessment is £799 - and the report-writing hours in it are the ones you spent last month.

What the assessment does for your practice

Your six biggest time sinks - and what we do about each one.

We map your whole practice in the 60-minute session, then work backwards to the drains worth fixing first. Here is how that lands on the specific admin financial advisers feel.

Suitability report writing

The report that evidences the advice - circumstances, objectives, research, recommendation and risks - running to pages and taking hours per client. We time one suitability report from a blank page to sign-off and separate the structural writing from the thinking, because only one of those can be drafted for you - the advice and the sign-off stay yours.

Fact-find and risk profiling

Capturing the full picture, running the attitude-to-risk and capacity-for-loss work, and keying it all into the system. We follow one client's information from the first meeting to the point it is usable in a report, and mark every place it gets re-entered.

Annual review preparation

Pulling valuations, prepping the review pack, and doing it across a whole client bank when review season lands all at once. We open one review pack and rebuild how it was assembled, valuation by valuation, then ask what changes when that same job lands across the whole client bank in a fortnight.

Consumer Duty evidence

Evidencing fair value, good outcomes and the ongoing service you promised - a growing paperwork burden since Consumer Duty landed. We go through your last fair-value assessment and see where the effort went into recording something rather than deciding it - the responsibility and the judgement stay firmly with you.

Provider and platform paperwork

Application forms, transfer paperwork, chasing providers, and reconciling what the platform says against what you expected. We take a single transfer that went slowly and count the chases, forms and reconciliations it took to close.

Client correspondence and updates

The review invitations, the 'how are my investments doing?' emails, the follow-ups after a meeting. We read a month of those side by side to see how many are genuinely different letters.

What this is - and what it isn’t.

The assessment is a diagnostic and a plan. Within two working days of your call you get a passcode-protected report: the AI and automation opportunities we have found for your practice, named tools with costs and setup time, step-by-step recipes, a prompt library, an impact-versus-effort ranking, and ROI worked out on your real numbers. It is written in plain English so you can act on it - no technical background needed.

It is guidance, not us doing the work for you. If the report flags something worth building - a suitability-report drafting assistant, say - the Custom AI Agent Build is a separate product from £949, scoped case by case. If you would rather implement the report’s quick wins yourself with someone beside you, the Implementation Kickstart (£349, 90 minutes) is there for that. The assessment always comes first.

Client case studies

The kind of result we publish.

Real clients, in their own words - the full story, what we found, and the measurable change in their week.

Headshot of Joanne South
Joanne South
Co-director, UK Growth Coach

Knowing something and doing something are completely different things.

Read Joanne’s story →
Projected~7-8 hrs/week
Identified in the report, achievable once the roadmap is in place

See all case studies

Joanne South case study
Common questions

Questions financial advisers ask us.

Is client data safe if we start using AI tools?
Yes, with the right setup. We only recommend business-account plans that keep client data private and do not train on your inputs, and the assessment flags the data-protection and FCA points to check before any rollout. You stay in control of what data ever goes near a tool.
Can AI write suitability reports without creating a compliance problem?
It can draft the structural write-up from your fact-find and research - but it does not give advice, and the adviser owns the recommendation, the fair-value assessment and the sign-off. We show you exactly where the line sits between a helpful draft and a decision a qualified adviser has to own, so Consumer Duty and suitability stay firmly with you.
We already use a back-office and cashflow tool. What is left to find?
Usually plenty. The biggest leaks - report writing, review prep, evidencing outcomes - are workflow problems, and most practices use their systems, whether Intelligent Office, Xplan or another, for a fraction of what they can do. What the report examines is a client's journey through your practice, from fact-find to review.
Is £799 worth it for a smaller practice?
It costs a fraction of the ongoing fee from a single client over a year, and it is guaranteed: if your report does not show at least 5 hours a week worth reclaiming, the £799 comes straight back. The session counts those hours in your own practice rather than assuming them.
Choose your package

One payment. A written plan, a video walkthrough, and someone checking in to make sure it happens.

A diagnostic session, personalised report, video walkthrough, and follow-up support. One payment, no ongoing costs.

Find out where your practice's hours actually go.

Book a 60-minute diagnostic. Get a report built around your practice within two working days, a video walkthrough, and follow-up support. Money back if it doesn't show at least 5 hours a week worth reclaiming.

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