for UK IT MSPs
AI workflow assessment for UK IT MSPs - cut the ticket, onboarding and reporting admin.
We sit down with your business for 60 minutes, diagnose where the non-billable hours actually go - ticket triage, client onboarding, documentation, SLA and client reporting - and hand back a report built around how you deliver support: named tools, step-by-step recipes, and a prioritised plan to reclaim the time. Not a template.
The admin around the tickets that never bills.
You earn on the contracts and the projects. Then the week fills with the work around them: triaging and routing the ticket queue, onboarding and offboarding client staff, writing and updating the documentation nobody has time for, and pulling together the SLA and client reports that keep the relationship healthy.
None of it is the fix the client sees, but all of it has to happen - and it is the reason your engineers are in the queue instead of on the projects, the reason documentation drifts out of date, and the reason growing the client base means growing the noise. You know AI could take some of it. You just need someone to show you exactly where, and in what order, for a business that runs the way yours does.
That is what the assessment is for. Not another PSA or RMM upsell, not a generic tool list - a 60-minute diagnostic of your business and a plan built around what will genuinely give you the hours back.
The ticket, onboarding and documentation admin behind every contract - and what it is worth fixing.
We don't put a single headline figure on MSP admin here, because your mix decides it - a break-fix-heavy shop loses time differently to a fully-managed, project-led practice. What we can say from assessing UK service businesses is that the biggest drains are consistent: ticket triage, client onboarding and offboarding, documentation, and SLA and client reporting.
The assessment measures your actual week rather than a benchmark. In the 60-minute session we map where the non-billable hours really go across the service desk, engineers and account management, then work backwards to the drains worth fixing first - so the number in your report is yours, not an average.
Run your own numbers in the admin cost calculator, or read the full breakdown in the CRM and workflow gaps that cost UK service businesses.
The assessment is £799 - and we work the numbers out from your actual week, not a sector average.
Your six biggest time sinks - and what we do about each one.
We map your whole business in the 60-minute session, then work backwards to the drains worth fixing first. Here is how that lands on the specific admin MSPs feel.
Ticket triage and routing
Reading each new ticket, judging priority, categorising it and getting it to the right engineer - a constant low-level tax on the service desk. We show where AI drafts a first summary, suggests a category and a priority, and drafts the holding reply, so triage stops breaking your team's focus - with an engineer approving before anything goes out.
Client onboarding and offboarding
New client discovery, documenting the environment, setting up accounts and access, and the reverse when someone leaves. Repeatable, and error-prone when it is rushed. We identify the steps AI can template and flag whether a bespoke onboarding agent would pay back for the volume you take on.
Documentation and runbooks
The client documentation, network diagrams and runbooks that everyone relies on and nobody has time to keep current. We show how AI drafts and updates documentation from your existing data and ticket history, so it stops drifting out of date the moment it is written.
Client and SLA reporting
The monthly report - tickets closed, SLA performance, the value narrative - pulled together for every managed client. We show where AI drafts the commentary from your PSA and RMM data and where a wired-up dashboard removes the copy-paste, so reporting stops swallowing the month-end.
Quoting and procurement
The hardware and licence quote, the supplier back-and-forth, the order and the tracking. We look at where a saved list, a template and a quick AI draft shave the repetition off the quoting and procurement that never bills.
Alert noise and monitoring review
The flood of monitoring alerts, most of them noise, a few of them the one that matters. We show where AI helps summarise and prioritise the noise so the real issues surface faster, while an engineer stays in the loop on anything that acts.
What this is - and what it isn’t.
The assessment is a diagnostic and a plan. Within two working days of your call you get a passcode-protected report: the AI and automation opportunities we have found for your business, named tools with costs and setup time, step-by-step recipes, a prompt library, an impact-versus-effort ranking, and ROI worked out on your real numbers. It is written in plain English so you can act on it - no technical background needed.
It is guidance, not us doing the work for you. If the report flags something worth building - a ticket-triage agent, say - the Custom AI Agent Build is a separate product from £2,500, scoped case by case. If you would rather implement the report’s quick wins yourself with someone beside you, the Implementation Kickstart (£349, 90 minutes) is there for that. The assessment always comes first.
Questions IT MSPs ask us.
We hold the keys to our clients' systems. Is it safe to use AI tools?
Can AI actually triage tickets safely?
We already run a PSA and RMM. Does this replace them?
Is £799 worth it for a small MSP?
One payment. A written plan,
a video walkthrough, and someone
checking in to make sure it happens.
A diagnostic session, personalised report, video walkthrough, and follow-up support. One payment, no ongoing costs.
Find out where your business's non-billable hours actually go.
Book a 60-minute diagnostic. Get a report built around your business within two working days, a video walkthrough, and follow-up support. Money back if it doesn't show at least 5 hours a week worth reclaiming.
Book your assessment →Not ready to book? Take the free 2-minute AI readiness quiz to see where your business stands.